Warranty and Service Guide
“Take care of your precious Haval by always ensuring it is serviced and maintained on time with Genuine Haval Parts. Haval West Rand has trained and experienced technicians who know your Haval best and always follow the correct procedures and service schedules using specialised tools and diagnostic equipment from Haval.
WARRANTY COVERAGE AND SERVICING GUIDELINES
–FOR CUSTOMERS WHO ARE NEGLIGENT IN SERVICING THEIR VEHICLES ON TIME
ANY ROUTINE AND SCHEDULED SERVICE OR MAINTENANCE PRESCRIBED BY THE OEM CANNOT BE SKIPPED OR MISSED DURING THE LIFESPAN OF THE VEHICLE, IRRESPECTIVE OF MISSING OR BEING LATE FOR SCHEDULED SERVICING OR MAINTENANCE
AT HAVAL WEST RAND WE URGE CUSTOMERS AND OWNERS TO SERVICE ON TIME, AND TO BRING SERVICING IN LINE WITH INTERVAL WHEN APPLICABLE. ALWAYS REFER TO THE OWNER’S WARRANTY AND SERVICE GUIDE FOR CLARITY ON COVERAGE INCLUDING TERMS AND CONDITIONS.
CANCELLATIONS
Warranties are no longer subject to cancellation. Instead, customers will exclusively receive letters to formally notify them and provide information on servicing. These letters serve the dual purpose of educating customers about the importance of regular servicing, as well as highlighting the potential risks associated with neglecting to service their vehicles. Additionally, the letters underscore the potential consequences of proportional coverage in the event of a failure related to owner negligence.
SUBSEQUENT OWNERS
For subsequent owners of the vehicle, it’s important to note that they cannot be held accountable for any negligence on the part of the previous owner. However, in cases where the previous owner was a dealer or a non-OEM dealer, they may be held responsible for covering proportional costs resulting from their negligence in maintaining the vehicle on time.
ISP RELATED SERVICING
Failures or defects that are directly linked to the incorrect servicing or the omission of necessary parts replacement by the Independent Service Provider (ISP) must be addressed by both the customer and the ISP, with both parties taking responsibility. It is a requirement that ISPs maintain liability coverage to safeguard owners from potential issues arising from their workmanship and the parts they use.
LATE SERVICING
When the vehicle undergoes servicing beyond 1500 kilometers or once a month after the scheduled service interval is due, provided it falls below 50% of the recommended time or mileage to the next scheduled service interval, specific conditions apply.
MISSED SERVICING
Exceeding 50% of the recommended time or mileage to the next scheduled service interval, or completely missing the next scheduled service, entails specific considerations.
IF MISSED AND LATE
In cases where the service history reflects a combination of negligence involving missed and late services, the policy to be applied is focused on missed services. This approach is adopted due to the heightened risk and negligence associated with a customer failing to adhere to scheduled services, emphasizing the importance of addressing missed service instances.
COVID 19 LOCKDOWN
For vehicles registered with a warranty start date before June 1, 2020, a grace period of 4 months or 4,000 kilometers is applicable where relevant. In cases of owner negligence or failure to timely notify a dealer about a vehicle concern, proportional cover may be considered.
NON SERVICING FAILURES
Failures or defects not associated with routine service or maintenance are fully covered, amounting to 100%. However, proportional cover may come into play if there is owner negligence or a failure to promptly notify a dealer of any issues.
POWERTRAIN + DRIVETRAIN
In the absence of any service history, the customer is responsible for 100% of the costs. However, if there is no service history specifically for the missed first service, the allocation is 75% to the Original Equipment Manufacturer (OEM) and 25% to the customer. For any other circumstances, the Missed and Late Policy Guidelines are to be applied.